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Ben Thompson
Own the customer directly and every supplier becomes an interchangeable part

Stratechery · running since 2013; the sitemap lists 2,946 public post URLs, between 160 and 320 a year from 2013 to 2026 (plus two pieces backdated to 2009 and 2010) · still publishing at a high cadence, most recent post 22 September 2026 · one Article a week is free, three Daily Updates a week are for subscribers (per the author's About page); all 13 posts read for this page come from the free tier · a clear pivot in late 2022: the subject matter swings to AI, and the author's own concept index now lists AI first · this page is built on 13 posts spanning 22 September 2013 to 21 September 2026, including 4 from the earliest period (2013–2015) and at least 4 on each side of the AI pivot · selection follows the author's own Concepts index — this is him saying what to read

In October 2014, a tech commentator set out to explain why the New York Times was in decline. The evidence he reached for was the stock chart of a Taiwanese optics component maker.

The company was Largan Precision, then worth $9.6 billion, doing exactly one thing: camera modules for phones. Foxconn, which assembles the entire iPhone, was worth only five times as much. A small shop that makes one lens, against the giant that builds the whole device — a gap of five.

His point was Acer founder Stan Shih's "smiling curve": plot value against the stages of a value chain and you get a curve that turns up at both ends and collapses in the middle. Critical components on the left, systems integration and brand on the right; the middle — the part that screws the components together — gets ground down to single-digit margins by competition. Acer itself sat at the bottom of its own founder's curve.

Then he mapped the curve onto publishing. Google and Facebook on the right, writers on the left, and newspapers in the middle.

There simply isn't that much money in the middle.Publishers and the Smiling Curve, 28 Oct 2014

Something else had happened that same week. German publishers had banded together to demand that Google pay for the article snippets in its search results. Google's response was not to pay but to remove the snippets. Traffic fell so hard that within days the publishers came back asking Google to restore them, no compensation required. Everyone's takeaway was that Google had proved its value to publishers. His angle was pointed the other way:

the publisher's demonstrated that they provide no value to their writers.ibid.

The writer is Ben Thompson, an American who spent a decade writing from Taipei before relocating back to the United States in 2025. He started Stratechery — Strategy plus Technology — in 2013, went full-time on it in 2014, and has published close to three thousand posts since.

In July 2015 he looked back at his own last three pieces — on Airbnb, on Netflix, and on why web pages had become so unbearably slow — and realised they were one piece.

In retrospect, there is a clear thread. In fact, I believe this thread runs through nearly every post on Stratechery, not just the last three. I am calling that thread Aggregation Theory.Aggregation Theory, 21 Jul 2015

The thread fits in a paragraph, and it is probably the most-quoted paragraph in a decade of tech commentary.

Before the Internet, every consumer value chain ran suppliers → distributors → users, and the money stopped at the distributor, because distribution was scarce. A newspaper owned the delivery routes of a city, so it integrated backwards into making the content. Broadcast networks, book publishers, taxi companies, hotel chains — all the same shape: control distribution, then reach back and lock up supply. Why backwards? Because there are always vastly more users than suppliers, and in a world where transactions cost something, owning the smaller side is far more leverage.

The Internet turned that upside down. Distribution of digital goods became free, neutralising the distributor's old advantage; transaction costs went to zero, which meant a company could, for the first time, own hundreds of millions of customers directly and at scale.

This has fundamentally changed the plane of competition: no longer do distributors compete based upon exclusive supplier relationships, with consumers/users an afterthought. Instead, suppliers can be commoditized leaving consumers/users as a first order priority.ibid.

Which leaves user experience as the only thing still scarce: the best experience wins the most users; the most users force suppliers to show up on the aggregator's terms; more suppliers make the experience better still. A virtuous cycle that eats the whole market.

Three years later he added a test for it, borrowed from Bill Gates. In 2007 Facebook had just held its first developer conference and was loudly calling itself a platform; Gates, at a funding meeting, was unimpressed (the line comes to us via Chamath Palihapitiya, who ran Facebook Platform at the time):

A platform is when the economic value of everybody that uses it, exceeds the value of the company that creates it. Then it's a platform.Bill Gates, quoted in The Bill Gates Line, 23 May 2018

From which Thompson wrings the sharpest distinction in his whole body of work: a platform facilitates the relationship between third-party suppliers and end users; an aggregator inserts itself into that relationship and controls it. Windows and AWS are platforms — Microsoft used to brag about capturing only a minority of the value in its own ecosystem. Google and Facebook do not merely fall below the line; they do not appear on the chart at all.

The sharpest application of the knife was Yelp. Yelp was pushing Google to stop filling its answer box with Google's own reviews and to use Yelp's instead. Thompson's reply: the thing you are asking for will only make Google stronger. Yelp's real problem is not whose data fills the answer box but the answer box itself — the more useful Google is, the less viable Yelp's business becomes, even in a world where every word in the box came from Yelp. He let Yelp's own CEO deliver the verdict:

If I were starting out today, I would have no shot of building Yelp.Jeremy Stoppelman, quoted in The Bill Gates Line

But remember only Aggregation Theory and you have read half this mind. The blade he actually returns to is older and more general, and it is five words long: your business model is your destiny.

In 2013 a recent business-school graduate published a piece titled "What Clayton Christensen Got Wrong". Christensen was the father of disruption theory and Silicon Valley's favourite professor, and between 2006 and 2012 he had predicted three times that Apple would lose — the iPod would be commoditised, the iPhone would not succeed, modularity would eventually do its work. The flaw Thompson found was inside one of Christensen's own examples: "You also see it in aircrafts and software, and medical devices, and over and over."

That is the problem: Consumers don't buy aircraft, software, or medical devices. Businesses do.What Clayton Christensen Got Wrong, 22 Sep 2013

Low-end disruption requires three assumptions: buyers are rational; every attribute that matters can be documented and measured; modular suppliers can become good enough on all of them. All three hold in enterprise procurement — a CIO has to justify a purchase, which usually means a feature list against a price. None of them holds in consumer markets. And Christensen's sample was almost entirely enterprise buyers.

The killing blow had been planted three years earlier, in a paper he wrote as a student:

it is impossible for a user experience to be too good… has anyone turned to an "inferior" product because the better one was too enjoyable?quoted in What Clayton Christensen Got Wrong

(A footnote adds: "Much to my delight, Christensen said I did a 'good job'.")

That instinct — ask who is paying and what their ledger looks like before you ask anything else — kept growing. In 2018 he used Bezos's "divinely discontent" customers to overturn his own earlier version: he had pictured experience as an asymptote, but in fact expectations themselves keep rising, so you can never overshoot, which makes it a perpetual business rather than a finite one. In 2016 he had noticed Google's "I'm Feeling Lucky" button and pointed out that the button guaranteed that search would make Google no money at all, because a user who doesn't choose among results never gets the chance to click an ad. In 2016 that was a pretty observation. After ChatGPT it became an existential one: AI is the ultimate expression of "I'm Feeling Lucky." Where do the ads go?

In the same piece he said something almost nobody was willing to say: Kodak got it right. Kodak invented the digital camera and correctly judged that it would not threaten film for twenty-five years; it collected profits and paid out billions in dividends in the meantime, and when it went bankrupt in 2012 it was because consumers had something better.

The idea that this is a happy ending is, to be sure, a contrarian view: most view Kodak as a failure, because we expect companies to live forever.AI and the Big Five, 9 Jan 2023

By September 2026 the same blade had swung at an entirely new target: the moral rhetoric of AI safety. Same move — not "is this claim correct" but "what does the ledger of the person making it look like". He takes Anthropic's call to pace the frontier and decomposes it into four overhangs — capability, product, pricing, capital. Slowing down happens to relieve every one of them.

Anthropic is fine with Anthropic being in the lead; anyone else requires government intervention.Frontier Overhangs, 21 Sep 2026

What is worth taking from this mind is not the conclusions — you can disagree with those, and people have, forcefully. It is the order of the questions: before asking whether a company is right, or whether a statement is decent, ask where the money comes from. Answer that and who will do what, who won't, and who could but definitely won't, mostly sorts itself out.

Incidentally, he has turned the blade on himself. Subscriptions are the vast majority of his income, deliberately, so that his incentives align with his readers'. And he admits that for over a decade he has analysed and advocated for advertising as a business model — a model he has never once used.

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